Years ago, Natalie got her start with Pride Logistics working side by side with Richard. He taught her everything he knows about working with carriers and getting creative to deliver on customers’ needs. That time learning the ins and outs of the industry was indispensable, but it also showed Natalie that “there’s always something new that needs to be figured out, and trusting you can do it and relying on your team to help makes it all come together.”

Natalie’s friendly personality means she is never phased by difficult requests or new customers, because she “can always find something to talk about with customers to put them at ease and remind them that they’ve got real humans on the other end of the line who care just as much about them as their shipment.”

Doing the hard work that makes every transaction a breeze for the customer is what Natalie feels is both the most difficult and most rewarding part of the job. “If I have to take twenty steps, I’ll do it, and only share step twenty with the customer. They shouldn’t have to handle any part of making sure their shipment safely clears customs and crosses the border for delivery. That’s what I’m here for.”

Natalie takes great pride in the fact that every day, she delivers on what was promised. “It’s the way the company operates, always has been and always will be.” Natalie has never met a challenge she couldn’t overcome, and with the team at Pride Logistics, she imagines that she likely never will.