Getting talked into a job in dispatching ended up being the best thing a friend had ever done to Paul. Building a strong background in expedited loads, Paul joined Pride Logistics and has been thrilled with how openly everyone learns from each other and shares deep knowledge and experience to make the team as a whole stronger.

From Paul’s previous experience, “cross-departmental training and sharing just wasn’t a thing. And when I got to Pride Logistics, I immediately saw that we operate in the exact opposite way. That means we can be more creative, more innovative, and overall deliver more for the customer, every single time.”

And that customer success is directly tied to how Paul rates not only his own success but his growth. Paul views every customer interaction, every logistics puzzle, and every successful delivery as a chance to learn and grow. “I feel one of the best ways I can serve our customers is by never feeling like I’ve got it all figured out. Every customer, every situation, every load is unique and needs to be approached like that but with all the insight from previous ones.”

Working with customers, Paul has zeroed in on the fact that Pride Logistics is not just fulfilling a role of moving goods; they’re delivering an experience. Whereas most organizations can figure out how to move something from point A to point B, no one else can make “customers feel that what they’re getting from us is a team effort from a group of really dedicated, caring individuals whose main job is to fulfill customers’ needs before they even realize they have them.”